Shipping policy

Shipping & Delivery Policy

Our Commitment to Your Energy Pieces At StellaLuna, every crystal and piece of jewelry is carefully inspected, energetically cleansed, and securely hand-packaged before it begins its journey to you. We partner with reliable global logistics providers to ensure your sacred items arrive safely and smoothly.

1. Order Processing Time Because we prioritize quality and the energetic purity of our stones, please allow 1 to 3 business days for our studio to process, carefully pack, and dispatch your order. Orders are not processed or shipped on weekends or major holidays. You will receive a confirmation email once your order has been successfully placed.

2. Estimated Shipping Times & Rates We proudly offer International Tracked Shipping to our customers and boutique partners in the US, UK, Europe, and worldwide.

  • Standard International Tracked Shipping: 7 - 14 Business Days

  • Shipping Costs: Shipping charges for your order will be calculated and displayed at checkout. (Free standard shipping on all orders over $199.)

Note: The delivery timeframes are estimates and commence from the date of shipping, rather than the date of order. While we do our best to ensure timely delivery, occasional delays may occur due to customs clearance or local postal service interruptions.

3. Shipment Tracking Transparency is important to us. Once your order has been dispatched, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking link will be active within 24-48 hours. You can track your package's journey directly through our website or the carrier’s tracking portal.

4. Customs, Duties, and Taxes StellaLuna is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer. However, for most small retail and sample orders, customs duties are rarely incurred.

5. Damages and Lost Packages We pack our crystals with extreme care using protective materials. However, if your order arrives damaged during transit, please save all packaging materials and damaged goods, and contact us immediately at [service@huizhipay.com] with photo evidence. We will work with you to make it right.

6. For Our B2B / Wholesale Partners For boutique owners ordering in larger bulk quantities, we utilize premium air freight to ensure your inventory arrives safely. Processing times for large wholesale orders may take an additional 2-3 business days for extensive quality control.

Contact Us If you have any further questions regarding your shipping status, please do not hesitate to contact our support team at [service@huizhipay.com].